1. Home
  2. Login
  3. View Cart
  4. Checkout

About Us

Pools Plus, Inc. - Online Store is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Pools Plus, Inc. - Online Store
2745 29th Street SE Grand Rapids, Michigan
49512-1720
United States
Phone: 616-949-7979
Fax: 616-949-2881
Email: sales@poolsplusinc.com

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment and PayPal. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard, Discover and American Express. We do not charge for any item until it is ready to ship except when we choose to have the item direct shipped to you from the Factory or Central Warehouse. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

NOTE: Some items may be Special Order. If you cancel a Special Order once it has been ordered you will be assessed a 15% re-stocking fee.

Shipping And Handling

FREE SHIPPING - Orders that exceed $50.00 in product (not product and shipping) will qualify for free shipping within the United States. Fed Ex ground or US Postal Service may be used. All orders $49.99 and under will be charged a flat $8.99 shipping/handling fee. Exclusions include heavy and/or large items. Examples: Swimming pools, vinyl liners, complete pumps and/or filters, heaters. Pools Plus Inc. at its descretion may apply additional shipping fees to your total for additional freight charges. If additional fees do apply ALL customers will be notified before being charged. All customers will be notifed via phone or email before order ships and WILL NOT SHIP until customer agrees to the new freight charges. Alaska, Hawaii, and Non Residence of the United States are exempt from our free shipping promotion.

Customers are required to sign for merchandise and provide assistance in unloading. Report any damage to the delivery company and save all packaging for inspection, then contact us for assistance at 800-761-7587.

MICHIGAN CUSTOMERS - 6% Sales Tax WILL be added to your order. Your order will not reflect the sales tax, your invoice with your order will.

Delivery Schedule

We deliver your order right away. We will normally send out your order the next business day. International orders are generally received in under 10 days. If there is a problem with an order, we will email you directly.

NOTE: Some items may be Special Order. If you cancel a Special Order once it has been ordered you will be assessed a 15% re-stocking fee.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


NOTE: Some items may be Special Order. If you cancel a Special Order once it has been ordered you will be assessed a 15% re-stocking fee.

Tax Charges

For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from Michigan. All other orders are tax free, please make sure to click the exempt box to reduce tax to zero, when applicable.

Credit Card Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Guarantee

We guarantee your satisfaction. If you are not satisfied with your purchase, merchandise in its unused, undamaged, and ORIGINAL container(s) can be returned for a refund, within 30 days of purchase date. All electronic parts are not returnable, unless prior approved by PoolsPlusInc.com. If your original purchase qualified for our "Free Shipping" promotion, a $8.99 handling fee for each package (not individual item) will apply.

All WATKINS brand parts come with a 1 year manufactuers replacement warranty and SUNDANCE brand parts come with a 6 month warranty. Sorry, but pillows are exempt from this warranty. Pools Plus will honor their warranty for a no charge replacement on most items. If you belive you have a warranty issue please contact us first so we may make arrangements! Warranty only covers the item to be replaced. Customers are responsible for freight costs back to Pools Plus and any other costs associated with shipment back.

If you have any issues with your order, please let us know within 15 days of delivery. Any issues with your order will be taken on a case by case basis after that time period.


NOTE: Some items may be Special Order. If you cancel a Special Order once it has been ordered you will be assessed a 15% re-stocking fee.

Reaching Us

If you need to reach us, please email us at sales@poolsplusinc.com.

Alternatively, you can call at

616-949-7979
(International +44 616-949-7979)
Fax: 616-949-2881
write to us at

Pools Plus, Inc.
2745 29th Street S.E.
Grand Rapids, Michigan 49512-1720
United States of America

Privacy Policy

Pools Plus, Inc. - Online Store does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

If you are not satisfied with your purchase, merchandise in its unused, undamaged, and ORIGINAL container(s) can be returned for a refund, within 30 days of purchase date. All electronic parts are NOT returnable, unless prior approved by PoolsPlusInc.com. If your original purchase qualified for our "Free Shipping" promotion, a $8.99 handling fee for each package (not individual item) will apply.

Please email us at sales@poolsplusinc.com to get a Return Authorization number for refunds and warranties.

All WATKINS brand parts come with a 1 year manufactuers replacement warranty. Sorry, but pillows are exempt from this warranty. Pools Plus will honor their warranty for a no charge replacement on most items. If you belive you have a warranty issue please contact us first so we may make arrangements! Warranty only covers the item to be replaced. Customers are responsible for freight costs back to Pools Plus and any other costs associated with shipment back.

There is NO warranty on Sundance Parts.

Any items that have been opened, used or damaged are no longer returnable, except as listed above.

NOTE: Some items may be Special Order. If you cancel a Special Order once it has been ordered you will be assessed a 15% re-stocking fee.

E-commerce Software By SellerDeck

Recently Viewed