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HotSpring Spas come with a 5 - Year / No Fault Warranty. If it is within the first 5 years of owning your brand new HotSpring Spa, and your heater has problems, have a certified HotSpring Spa technician take a look. If beyond the 5 Year warranty time frame, still have a certified / trained technician take a look. Otherwise, here's a few hints that could save you a bundle.
Helpful tips in the event of a heater failure on a spa.
A common question in the winter months, is "What can I do if my heater fails?" First, don't panic. If you have the water recirculating, this can help slow down freezing in the pipes. Call for service immediately, as it may take some time for a technician to get to you. They can also provide excellent tips for keeping the spa from freezing. (If you are in a cool climate where the water may freeze.) Make sure to first review your Owner's Manual for specific instructions given by the Manufacturer.
Some common things that cause the heater to stop functioning:
1. Flow Restriction: Pull all your filters and reset your heater/spa. If you see improvement (heating up again), the filters are a likely cause. At least Clean (if not Replace).
2. Tripped Breaker: Try reseting the main circuit breaker and / or the reset on the heater itself. If that fixes the problem, if only temporarily, you may need to replace that breaker.
3. Bad Element, Control Board or Sensors: If the above tips have not fixed the problem, the heating element may have ceased functioning. Only fix here is replacement. It may be a good idea to have a technician take a look at the spa, make sure it is in fact the heating element. There may be a problem with a control board or a sensor, where replacing the element will not fix the problem.
If the water cannot be circulated, due to a power outage, there is only so much you can do. If your spa has a vent down by the equipment area, stuff the opening with a towel to keep as much heat in as possible. The cover should kept closed. Anything you can do to trap in as much heat as possible.
Hope these helpful hints can save you money in the future.
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